Frequent questions

What do the characters in my jewelry mean? 

-These are content and markings. Dutch law requires that precious metals should be provided with a hallmark. Every piece of jewellery from PAPA ET MOI contains a hallmark. So you are sure that your jewellery is actually from 14 kt. Gold is made. 

My ring does not fit. Can I exchange it for another size? 

-Annoying that it is not the right size! We want to help you quickly to the right size. Would you like to send us a message via e-mail? Do this within 14 days after receiving the jewel. Because we are a small shop, all returns are subject to a 10% restocking fee. Most stores factor this cost into their product to offer free returns. We prefer to keep our costs lower by not including this cost in the product. The jewelry can be exchanged for another item without the restocking fee. Please note that the cost of shipping will not be refunded. Buyer is responsible for return shipping. 

Oops! Still not what I expected of it. What now? 

-You can! Unfortunately 
Then, within the legal period of 14 days after receipt of the jewellery, we ask you to inform us by e-mail that you ' will dissolve the purchase. ' We then send you the necessary information. 

I'm looking for a gift, but can't choose. Can you help? 

Of course! We even find that very nice. Would you like to send us an e-mail with your question? Then we like to think along with you. 

Can I also see the jewellery in real? 

-Yes, you can! By Merkwaardig Rotterdam in the Netherlands is a part of the collection.

I am an entrepreneur and also want to sell jewellery from PAPA ET MOI.

That's beautiful! We are a young jewellery label who would like to collaborate with new shops and boutiques in Europe. If you think our brand is a match to your company please send us an email.