Download general terms and conditions

The following general terms and conditions apply to the sale of products on this website by: 

Pottenbakkerstraat 19-A
4871 EP

Registered with the commercial Register of the Chamber of Commerce under Number 72952490 and with VAT number NL859297901B01.


Buyer: A natural person who has a legal adult age and who does not act in the exercise of profession or business and with which person PAPA ET MOI concludes an agreement.
Order: An agreement between Papa et Moi and the buyer until the delivery of one or more products, which is accepted as such by Papa et moi.
Product: A product offered by PAPA ET MOI on the website for sale.

2. Applicability of General Conditions

We advise you to read the terms and conditions, which apply to the sale of PAPA ET MOI products, on our website: These terms and conditions apply to all orders placed on the website by buyers. PAPA ET MOI reserves the right to change these terms and conditions from time to time. The most recent general terms and conditions are posted on the website. The buyer must always consult these terms and conditions before making use of the website. If you have any questions regarding these Terms and conditions, you can contact PAPA ET MOI.

3. Orders on the WEBSITE

3.1. Availability of the service

PAPA ET MOI sends in the Netherlands and Belgium. To place an order on the website you have to:
-older than 16 years;
-Be a consumer and not act in the exercise of profession and business.

3.2. The sales procedure

The buyer's personal information is required to place an order. This personal data is stored in the database of PAPA ET MOI in order to process the order. The personal data are used in accordance with the Privacy policy of PAPA ET MOI.
The buyer has access to the personal data and information provided by the buyer at any time during the order. PAPA ET MOI reminds the buyer that the personal data must be filled in as well as possible in order to avoid errors relating to the shipment of the order.
After an order is placed, the buyer will receive an e-mail with the order confirmation. At this moment the agreement to deliver the ordered product is accepted by PAPA ET MOI. The general conditions enter into force and are binding on the buyer and for PAPA ET MOI.
You may not receive an order confirmation from the buyer due to temporary network problems or an incorrectly entered e-mail address. In both cases, Papa et Moi advises the customer to contact PAPA et moi.

3.3. Refusal of order

Although everything is done to serve every customer, PAPA ET MOI reserves the right to refuse orders placed for any reason whatsoever. PAPA et moi also reserves the right to terminate the agreement to deliver a product without the obligation to compensate the buyer for losses other than the amount received by PAPA et moi by the buyer for this order , in the following situations:

-In cases of force majeure (see art. 8: ' Force Majeure ').
-PAPA ET MOI has reason to believe that the buyer has not reached the age of 16 years.
-PAPA ET MOI reason has to believe that the buyer acts in the pursuit of a profession or business.
-In cases of spelling errors, errors regarding the price of the products or other errors on the website.
-PAPA ET MOI does not have the possibility to deliver the product at the shipping address.

3.4 Copyright laws
All intellectual property rights relating to these materials lie with PAPA ET MOI.
copying, distributing and any other use of these materials is not permitted without the written permission of PAPA ET MOI, except and only as far as otherwise stipulated in regulations of mandatory law (such as citation right), unless in specific Materials is otherwise indicated.

4. Price and payment

4.1. Payment and currency

PAPA ET MOI offers only the possibility to pay in EURO.

4.2. Value Added Tax (VAT)

All prices on the website are displayed including 21% VAT (value added tax), in accordance with Dutch law.

4.3. Guaranteed price

PAPA ET MOI is not obliged to deliver orders if an error has been made regarding the display or description of the product and it is clear to the buyer that the error is typographic or the buyer cannot reasonably expect that in the Displayed situation the product is available for indicated price on the website.
In these cases, Papa et moi has the possibility to cancel the order and the amount paid will be refunded by Papa et moi.

4.4. Payment Options

PAPA ET MOI offers a variety of secure payment options, including:

Ideal, Bancontact, Paypal and Mastercard

4.5. Security of payment

For PAPA ET MOI, safety is essential when placing online orders. All transactions are carried out via secure payment systems. The confidential data of the payment is transmitted directly and encrypted (SSL) to the bank.

4.6. Purchase Limit

PAPA ET MOI does not allow the resale of its products.

5. Delivery

The delivery of the ordered products is carried out by selected carriers. Each package will be sent by registered mail. This is to ensure that a package arrives at the right person. Therefore, it must always be signed for receipt. The costs of sending are for the account of the buyer, unless there is an order for at least EUR 200. 

In order to avoid problems regarding delivery (incorrectly entered addresses, no persons present at shipping address, etc.), a buyer must enter the address information correctly.
At the time the order is transferred to the transport company, PAPA ET MOI will send the buyer a track & trace code by e-mail, so that they can view the buyer's status at any time.

5.1. Terms of delivery

PAPA ET MOI will do everything possible to deliver the order within the expected time frame. The buyer is responsible for entering the correct shipping address.

All the above terms of delivery (including the delivery term) on the website should be considered as expected delivery times and not as guaranteed delivery times.

5.2. Damaged, incomplete or wrong products

In the event that the order has been delivered incomplete or defective, the buyer must inform PAPA ET MOI immediately by e-mail (within 24 hours after the order has been received). Then PAPA ET MOI will deal with the matter; The buyer must always inform PAPA ET MOI and wait for instructions. A buyer who resends the product at his own expense, without informing Papa et moi and waiting for instructions from Papa et moi, cannot claim any reimbursement of the costs incurred by the buyer, nor do PAPA et moi responsible for the Return.

5.3. Missing Products

If an order that has been sent or sent by PAPA ET MOI to the buyer is missing or missing, the complaint procedure will be started and first the outcome of this procedure shall be awaited, before any refund of the purchase amount or the Resending the product will take place. In this case, the buyer must cooperate fully with the carrier's complaints procedure. If the order has been lost due to a fault of the carrier (and after the complaint procedure has been completed), PAPA ET MOI will refund the amount that has been transferred or resend the order.

If the order has not been delivered to the buyer's shipping address (or pick-up point) within 14 days, the buyer is obliged to inform PAPA ET MOI by e-mail within 14 days, or 28 days after the date of dispatch.

6. Returns

Any product ordered on the website can be returned within 14 days after it has been delivered to the buyer, without giving any reason (please note the above exception: if the product has been delivered defective or incomplete, the buyer must Send email to PAPA ET MOI and wait for further instructions). All returns are subject to a 10% restocking fee. 

The right to return the product is only applicable if the product and the packaging can be returned in the same condition as it was delivered. The buyer is only allowed to open the packaging or to use the product to decide whether he/she wishes to keep the product.

The buyer is responsible for returning the order and bears all risks related to the consignment. PAPA ET MOI advises the buyer to return the product insured. In case an insured return is lost, damaged, or the delivery is refused (for example, if no valid signature for receipt can be shown by the carrier), the buyer has the option to have the carrier Accountable. In this case, the buyer shall, as the sender of the return shipment, initiate a complaint procedure with the transport company that he or she has used for the return shipment. The buyer is required to keep the delivery receipt, indicating the track & trace data of the insured return shipment, so that he/she can hold the carrier liable if the return shipment is missing or damaged or if the receipt of the The return shipment is disputed.

The cost of returning the order within the 14-day period of sight and the cost of returning a product due to a request for repair or warranty (if defects occur after use of the product by the buyer) are borne by the Buyer. In the case of termination within the aforementioned period, PAPA ET MOI will refund the amount paid by the buyer within 14 days after the order has been received (the cost of the return is not refunded).

7. Warranty

You have selected your PAPA ET MOI jewellery carefully and we have made it a pleasure for you and sent to you. However, you have to deal with a product that can be used differently from the time you took it out of the packaging. PAPA ET MOI does not guarantee the jewellery, after it has been removed from the packaging.
However, PAPA ET MOI gives a guarantee that the jewellery has been approved and is provided with a level and label (Waarborgwet). The Waarborgwet prescribes that precious metals must be provided with a hallmark. Every piece of jewellery from PAPA ET MOI contains a hallmark. So you are sure that your jewellery is actually from 14 kt. Gold is made.
Every piece of jewellery is handmade, so it may differ slightly from the images on the website and social media.

8. Force Majeure

Papa et moi shall not be liable for any damages or other fees incurred in connection with any breach of the contract, by events not attributable to Papa et moi. Non-liability applies inter alia to the cases of government intervention, new/changed legislation, war, fire, flood, strikes, prohibition, sabotage, weather conditions, defects in the supply of suppliers and Hindering criminal activity.

9. Personal Data and PRIVACY

PAPA ET MOI complies with the privacy conditions described in the "Personal Data Protection Act". For example, the buyer always has the possibility to modify, delete or check his or her personal data by logging in to the website.

PAPA ET MOI Saves the data entered in a file. The data will only be used to finalize the order and will be stored for as long as necessary to resolve any problems regarding the shipment of the order. PAPA ET MOI guarantees that the personal data will be used carefully. The data is not shared with a third party unless necessary in connection with the completion of the order.

10. Applicable law

The Dutch law applies to the order and other agreements between PAPA ET MOI and buyers, irrespective of the place of residence of the buyer and irrespective of the country in which the product is delivered.

-November 2018-